Having accepted these conditions and entered into an agreement with us you nevertheless have a 7 day cooling off period during which you can cancel the agreement. However, if you start to use the service before the expiry of the cooling off period you will lose your right to cancel.

1. We will connect the calls that you make using our service to the destination number indicated by the code that you dial. The service will also include any additional features that you select.

2. When we have accepted your order we will set up an account for you and let you know the account number and password.

3. We will provide the service with the reasonable skill and care of a competent telecommunications service provider. The service will be made available to you as soon as reasonably practicable after we have accepted your order.

4. We do not guarantee that the service will be fault free but we aim to ensure that any faults reported by you are repaired as soon as reasonably possible. Other than in an emergency situation, we will give you as much notice as possible that the service is to be suspended to enable us to carry out maintenance.

5. It is your responsibility to obtain and keep in force any authorisation necessary for you to use the service.

6. You must not use the service in for your personal use only and you must not use it for any commercial purpose.

7. The service must not be used in any way that does not comply with:

(a) the terms of any legislation or any licence or authorisation applicable to either of us or is unlawful; or

(b) any instructions given by us or by a competent authority in any country where the service is provided.

8. You are responsible for making sure that nobody uses the service in breach of paragraph 7 and in particular that the service is not used to make offensive, indecent, menacing, nuisance or hoax calls or for any other unlawful or fraudulent purpose. If a claim is made against us because the service has been misused you must reimburse to us any amounts we are obliged to pay as a result of such misuse.

9. You are responsible for maintaining the confidentiality of your password and account number and for all activities that occur using them. You must immediately inform us, by telephone, if you suspect that your password is being used without your consent. On receipt of such notification we will suspend the service and take such other action as we consider appropriate in the circumstances.

10. You must pay for the service in advance by making a payment into your account. Access to the service will only be available when there is money in your account. If the service we provide to you is used by someone else you must still pay our charges. You can pay money into your account using a debit or credit card account with one of the companies whose cards are displayed on our website. You must give us the details of that account before the service commences. You can view your usage on our website.

11. The charges for the service will be calculated in accordance with the rates published on our website from time to time. Charges for calls will be calculated in accordance with the details recorded by us, or on our behalf. In the event of a conflict between our call detail records and yours, our records will prevail. Calls will be recorded in seconds and rounded up to the nearest minute.

12. We may decrease our charges at any time. We will only increase our charges after the revised charges have been published for 7 days on our website.

13. Our charges are stated and must be paid in pounds sterling. Value Added Tax is already included in the charges shown.

14. If you dispute our charges you must notify us in writing, within 14 days of the date of the disputed charges appearing in your account section on our website and must provide all documentation reasonably requested by us to assist in resolving such dispute. If the dispute is resolved in your favour we will credit your account with the relevant amount.

15. Sometimes we may be unable to do what we have agreed because of a matter beyond our reasonable control. For example exceptionally severe weather or a national or local emergency. We will not be liable for this.

16. We accept responsibility if you are injured or die as a result of our negligence and paragraphs 18 does not apply to such liability.

17. We do not accept liability, either in contract, tort (including negligence) or otherwise for any direct or indirect loss of profits, business or anticipated savings, nor for any indirect or consequential loss or damage or destruction of data.

18. Our liability will be limited to the amount we have billed you in the 12 month period prior to the incident in respect of which we are liable.

19. Each provision of this agreement, excluding or limiting liability, operates separately. If any part is held by a court to be unreasonable or inapplicable, the other parts will continue to apply.

20. The agreement may be terminated at any time by either of us giving the other 7 days' notice.

21. Except as expressly permitted in this agreement, if we wish to vary this agreement, we will give you at least 7 days' notice of any changes by publishing them on our website.

22. We may transfer our rights under this agreement to a third party. Save as expressly stated in this agreement, this agreement is not intended to be for the benefit of and will not be enforceable by any person who is not named, at the date of this agreement, as a party to this agreement.

23. If we need to contact you, or serve notice on you, we will use your billing address or your e-mail address. You should contact us using the contact details of the Customer Service Team on this website. You can also use those contact details to serve notice on us.

24. This Agreement is subject to the law of England and Wales.