|
PRIVACY POLICY
This policy applies to personal information held about individuals. It does not apply to information that we hold about companies and other organisations.
Introduction
FONE2 places importance on the protection of your privacy. This policy explains how we may collect information about you and then use it in order to satisfy your particular needs. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do. FONE2 is committed to providing you with a personalised service that meets your needs in a way that safeguards your privacy. When we obtain personal information from you, or when you take a new service from us, you can choose not to receive information from us about other services (to "opt out"). Normally this is done by way of a check box on the screen. You may change your decision at any time by telephoning us, writing to us or emailing us to inform of the change. Some of the personal information that we hold about you may be sensitive personal data within the meaning of the Data Protection Act 1998. FONE2 will use your sensitive personal data only for the specific purpose for which you provided it.
Personal Information
Personal Information includes the following information:
That we obtain from you at registration or already hold about you with your consent;
That we receive from enquiries we make in connection with any application to, or agreement with us or any member of the FONE2 with your consent;
That we receive from searches made by us or any member of the FONE2 - QiComm in your name with regards to credit reference agencies, insurance claims registers or fraud prevention agencies
That we obtain about any account or policy, which you, or a member of your household, hold with or through us.
That we receive from anyone legally permitted to give information about you to us or any member of the FONE2 - QiComm.
Collection of Personal Information
We may collect personal information about you from a number of sources, which include the following:
1. Personal data at the time of agreement to the conditions in using our service.- this may include your contact details, date of birth, Method of payment and possibly bank account details.
2. When you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences;
3. Use of publicly available sources ( the electoral register.)
Use of Personal Information
Fone2 will use personal information about yourself for a number of purposes, including the following:
1. To assist in identification you when you telephone us to make an enquiry. For example, by asking you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorised by you to receive it;
2. To correspond with you (including electronic mail) or to telephone you (including text messages) with information about other services or products either from us or from our carefully selected partners who may contact you directly with our consent;
3. Administration of accounts, services and products which we offer;
4. Fraud detection or loss; Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you. In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions of business.
Disclosure of Personal Information
Other companies in the FONE2 - QiComm may use personal information for any of the purposes set out above. This is limited to companies that are related companies to FONE2 We do not sell mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as a telecom network service provider for purposes solely connected with the provision of our service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or the Inland Revenue.
Protection of Your Personal Information
We use strict security measures in order to protect personal information. This includes checking your identity when you telephone us, encrypting data on our websites [and other measures] in order to ensure compliance with all applicable legal requirements.
The Internet
If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. All marketing emails will have an unsubscribe option included in the bottom of the email message. Additionally, you can always send us an email to change your preferences. We use "cookies" to monitor site user traffic patterns and site usage. This helps us to understand how our customers and potential customers use our web sites so that we can develop and improve the design, layout and functionality of the sites. A cookie is a piece of information that is stored on your computer's hard drive and which records your navigation of a web site so that, when you revisit that web site it can present tailored options to you based upon the stored information about your last visit. You can normally alter the settings of your browser to prevent acceptance of cookies.
If you do not want FONE2 to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a web site tries to put a cookie on your computer. However, rejecting cookies may affect your ability to use some of the products and/or services at our Web site.
Monitoring of calls
We may monitor and record communications we receive from you. This may be done to improve the service, which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means to provide evidence of the transaction.
More Information
If you would like any further information or have any comments on our Privacy Policy then please write to us or send us an email. We may amend this policy from time to time, in which case the amended version will be posted on our website.
|
